Conversational management
strategies
First, get students to listen to a conversation where comprehension breaks
down (eg En route vers l'Europe, 4, dialogue
2). Get them to identify how the speaker and listener dealt with the
breakdown. Identify key phrases for dealing with communication difficulties,
as in the example below.
Au téléphone 2: Mieux
communiquer
Si vous ne comprenez
pas, vous dites:
Pardon, je ne comprends
pas...Vous pouvez répéter, s'il vous plaît?
Si vous ne comprenez
pas un mot, vous pouvez demander:
Un acompte, qu'est-ce
que c'est?
Si vous ne connaissez
pas le mot en français, vous pouvez expliquer: Un car park… pour
la voiture. Si vous voulez vérifier que vous avez bien compris,
vous répétez l'information:
Vous envoyez un chèque
international de 450 francs comme acompte et vous me confirmez
vos dates par écrit
450 et confirmer
par écrit… OK
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- Vous vous trouvez
dans un hôtel français. Le téléphone sonne. C'est la réceptionniste.
Que faut-il répondre dans les situations suivantes?
- Allô? Ici Ia réception.
Vous avez laissé votre pardessus dans le bar. Voulez-vous
qu'on vous Ie monte dans votre chambre?
(You don't understand. Ask her to repeat).
- Allô? Ici Ia réception.
Ce soir nous avons un diner aux chandelles dans le restaurant.
Voulez-vous réserver une table?
(You don't understand what 'diner aux chandelles' means. Ask
her to explain).
- Allô? Ici la réception.
J'ai un message pour vous. Madame le Goffic de la société
Savalex a téléphoné. Elle va rappeler.
(Ask her to spell out the name)
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Extract from
En route vers l'Europe by
Elspeth Broady and Catrine Carpenter, © Hodder and Stoughton, 1996
English Translation Telephoning
skills 2: Communicating better
If you don't understand,
you can say:
I'm sorry, I didn't
understand ... Could you repeat that, please?
If you don't understand
a particular word, you can say:
What's 'a deposit'?
If you don't know the
word in French, you can try to explain:
A 'car park' ... for
the car.
If you want to check
that you've understood, you can repeat the information:
So you need to send
an international cheque for 450 francs as a deposit and confirm
your dates in writing ...
450 francs ... and confirm in writing ... OK
Exercise 1
You find yourself in a French hotel. The telephone rings. It's reception.
What would you say in the following situations?
- Hello? It's reception
here. You've left your overcoat in the bar. Would you like us
to bring it up to your room?
(You don't understand. Ask the receptionist to repeat)
- Hello? It's reception
here. This evening, we have a candlelit dinner taking place in
the restaurant. Would you like to reserve a table?
(You don't understand what a 'candlelit dinner' means. Ask
her to explain)
- Hello? It's reception
here. I've got a message for you. Madame le Goffic from Savalex
'phoned. She'll call back.
(Ask her to spell out the name).
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Students then need to practise
using these phrases in real situations, eg:
- get your students to telephone
public information sources (such as Tourist Offices, etc) in the target
language country to request information;
- get your students to interview
you or other native speakers. Do not adjust your language too much to
the level of the student (and brief other native speakers to do the
same): leave the management work to the students themselves.
Class quizzes
The advantage of class quizzes is that they are motivating but also require
careful listening. Depending on the level of your class and your aims,
either you or your students set the questions. Write some questions that
you think will stretch the listening abilities of your class.
Again, depending on the skills
of your class, appoint a quiz-master or play the role yourself. Tell students
they have to ask for a repeat of the question or any clarification.
You - or the quiz-master - will not provide it automatically.
Get other students to judge
whether the answer is correct or not. Again, they may need to ask the
student answering to repeat or to clarify.
Instructions
Develop your learners' ability to understand complex instructions through
various types of information-gap activities and games: for example, two
students are given information about where different objects have to be
placed on a map or diagram. They have to give each other instructions
in order to place all objects correctly.
If you want to stretch your
learners' reciprocal listening skills, you could give the instructions
at normal speed in the target language. Then allow your learners the opportunity
to ask you for clarification.
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