5.2.1.1
Ideas for reciprocal listening tasks

Conversational management strategies
First, get students to listen to a conversation where comprehension breaks down (eg En route vers l'Europe, 4, dialogue 2). Get them to identify how the speaker and listener dealt with the breakdown. Identify key phrases for dealing with communication difficulties, as in the example below.

Au téléphone 2: Mieux communiquer

Si vous ne comprenez pas, vous dites:

Pardon, je ne comprends pas...Vous pouvez répéter, s'il vous plaît?

Si vous ne comprenez pas un mot, vous pouvez demander:

Un acompte, qu'est-ce que c'est?

Si vous ne connaissez pas le mot en français, vous pouvez expliquer: Un car park… pour la voiture. Si vous voulez vérifier que vous avez bien compris, vous répétez l'information:

Vous envoyez un chèque international de 450 francs comme acompte et vous me confirmez vos dates par écrit

450 et confirmer par écrit… OK

  1. Vous vous trouvez dans un hôtel français. Le téléphone sonne. C'est la réceptionniste. Que faut-il répondre dans les situations suivantes?
    1. Allô? Ici Ia réception. Vous avez laissé votre pardessus dans le bar. Voulez-vous qu'on vous Ie monte dans votre chambre?
      (You don't understand. Ask her to repeat).
    2. Allô? Ici Ia réception. Ce soir nous avons un diner aux chandelles dans le restaurant. Voulez-vous réserver une table?
      (You don't understand what 'diner aux chandelles' means. Ask her to explain).
    3. Allô? Ici la réception. J'ai un message pour vous. Madame le Goffic de la société Savalex a téléphoné. Elle va rappeler.
      (Ask her to spell out the name)

Extract from En route vers l'Europe by Elspeth Broady and Catrine Carpenter, © Hodder and Stoughton, 1996

English Translation Telephoning skills 2: Communicating better

If you don't understand, you can say:

I'm sorry, I didn't understand ... Could you repeat that, please?

If you don't understand a particular word, you can say:

What's 'a deposit'?

If you don't know the word in French, you can try to explain:

A 'car park' ... for the car.

If you want to check that you've understood, you can repeat the information:

So you need to send an international cheque for 450 francs as a deposit and confirm your dates in writing ...
450 francs ... and confirm in writing ... OK

Exercise 1
You find yourself in a French hotel. The telephone rings. It's reception. What would you say in the following situations?

  1. Hello? It's reception here. You've left your overcoat in the bar. Would you like us to bring it up to your room?
    (You don't understand. Ask the receptionist to repeat)

  2. Hello? It's reception here. This evening, we have a candlelit dinner taking place in the restaurant. Would you like to reserve a table?
    (You don't understand what a 'candlelit dinner' means. Ask her to explain)

  3. Hello? It's reception here. I've got a message for you. Madame le Goffic from Savalex 'phoned. She'll call back.
    (Ask her to spell out the name).

Students then need to practise using these phrases in real situations, eg:

  • get your students to telephone public information sources (such as Tourist Offices, etc) in the target language country to request information;
  • get your students to interview you or other native speakers. Do not adjust your language too much to the level of the student (and brief other native speakers to do the same): leave the management work to the students themselves.

Class quizzes
The advantage of class quizzes is that they are motivating but also require careful listening. Depending on the level of your class and your aims, either you or your students set the questions. Write some questions that you think will stretch the listening abilities of your class.

Again, depending on the skills of your class, appoint a quiz-master or play the role yourself. Tell students they have to ask for a repeat of the question or any clarification. You - or the quiz-master - will not provide it automatically.

Get other students to judge whether the answer is correct or not. Again, they may need to ask the student answering to repeat or to clarify.

Instructions
Develop your learners' ability to understand complex instructions through various types of information-gap activities and games: for example, two students are given information about where different objects have to be placed on a map or diagram. They have to give each other instructions in order to place all objects correctly.

If you want to stretch your learners' reciprocal listening skills, you could give the instructions at normal speed in the target language. Then allow your learners the opportunity to ask you for clarification.